Frequently Asked Questions
Answers to the most common questions about our cleanout and junk removal services in West Tennessee.
Pricing & Estimates
How much does a junk removal or cleanout cost?
Pricing depends on the volume of items, the type of materials, and the access to the property. We price by the load — the more space your items take up in our truck, the higher the cost. We always provide a free, no-obligation estimate before any work begins.
Do you charge for estimates?
No. Estimates are always free and there is no obligation to book. We'll give you a clear price before we start so there are no surprises.
Are there any hidden fees?
No hidden fees. The price we quote is the price you pay. We do not charge extra for labor, fuel, or disposal in most cases. If a specific item requires a special disposal fee (such as certain electronics or hazardous materials), we'll let you know upfront.
Our Process
How does the process work?
It's simple. Contact us by phone, text, or our online form. We'll ask a few questions about what you need removed and schedule a free estimate. On the day of service, we arrive on time, load everything, and haul it away. You don't have to lift a finger.
How quickly can you schedule a cleanout?
We typically schedule within a few days, and in many cases we can accommodate same-week or next-day service depending on availability. Call or text us at 731-506-4510 to check current availability.
Do I need to be present during the cleanout?
Not necessarily. Many clients give us access to the property and we handle everything. We'll communicate with you throughout the process and send photos if requested.
What We Take
What items do you remove?
We remove furniture, appliances, mattresses, boxes, clothing, garage contents, yard items, construction debris, and most other household items. We also offer free pickup of books, DVDs, CDs, VHS tapes, and other media.
Are there items you won't take?
We do not remove hazardous materials such as paint, chemicals, fuel, asbestos, or medical waste. If you're unsure about a specific item, just ask — we're happy to let you know before we arrive.
Do you donate or recycle items?
Yes, when practical. We make an effort to donate usable furniture, clothing, and household goods to local organizations rather than sending everything to the landfill. We'll let you know if items from your cleanout are suitable for donation.
Service Areas
What areas do you serve?
We serve West Tennessee including Madison County (Jackson), Fayette County (Somerville), Hardeman County (Bolivar, Whiteville), Shelby County (Collierville, Germantown), and surrounding communities. If you're unsure whether we serve your area, call or text us.
Do you serve rural properties?
Yes. We serve rural properties throughout West Tennessee. Properties in more remote areas may affect scheduling, but we'll always let you know upfront.
Are you locally owned?
Yes. Trotter Site Services is a locally owned and operated West Tennessee business — not a national franchise. We live and work in the communities we serve.
Still Have Questions?
Call or text us at 731-506-4510 or request a free estimate online. We're happy to answer any questions before you book.